Harold J. Johnson
Los Angeles, CA
QUALIFICATIONS
Several years of experience as a customer service and technical support representative in both Windows and Macintosh environments. Proficiency with Blogger, having maintained 3 blogs and websites over the course of the past year using its content management system. A thorough understanding of the concept of blogging via experience, research, and active involvement with the blogging community, including correspondence with veteran bloggers. Experience as a software tester, troubleshooting various aspects of an Internet-based messaging servicesystems for customers using an internet-enabled service. Experience as quality assurance tester for internet service, testing various software applications and internet applications.
EXPERIENCE
January 2002 to
December 2005
Freelance Writer, Internet Radio Broadcaster, and Podcaster, Westwood, CA
Composed articles/commentary, Internet radio broadcasts (streaming audio), and podcasts; topics of conversation/commentary included technology, Internet radio, podcasting, personal digital media, music, and other IT and digital media-related topics. Involved communicating with readership/audience through blogs, audio recordings, and other digital media. Work included downloading, installing and configuring various digital media players, often testing software applications prior to their official release (beta testing). Work also required frequent communication with audience explaining operation of digital media players and software configuration/installation.
October 2001 to
December 2001
Best Buy, Westwood, CA
Media Team Specialist (Seasonal)
Customer service/sales and miscellaneous tasking, including downstocking, cashiering, and preparation of Holiday sales and video game console (XBox and Gamecube) releases. Required technical knowledge of computer software and video game console components, as well as knowledge of a variety of genres of music, movies and PC/console games.
July 1999 to
September 2000
j2 Global Communications, Hollywood, CA
(formerly JFAX.COM, Westwood, CA)
Customer Service Representative/Quality Assurance Tester
Customer Service Representative: Corresponded with customers via email, telephone and customer service applications. Wrote and edited customer service responses which were integrated into the Kana enterprise relationship management technology. Administered customer accounts by resolving billing disputes according to procedure and by improvising solutions as required. Isolated technical failures by utilizing knowledge of computer systems and testing various aspects of web-enabled unified messaging system. Consulted on a regular basis with management on daily issues and sales strategy development. Communicated with journalists and decisionmakers interested in using service. Marketed service at new media events and exhibitions such as Internet World. Continued professional development by attending Knock Your Socks Off Service seminar.
Quality Assurance Tester: Tested JFAX.COM's Unified Messaging service, including client software and website usability.
EDUCATION
University of California, Los Angeles
Bachelor of Arts, September 1995 to January 1999
Major: English
SKILLS
HTML and XHTML
A thorough knowledge of and experience with HTML/XHTML markup languages.
"Knock Your Socks Off Service" certification
Certification in this popular customer service skills training course.
REFERENCES
Available upon request.
